FAQ

If you have any question or need help,
you can contact us to assist you.

  • Payment Options

    • What payment methods can I use?

      You can use Credit Card, Visa, MasterCard, American Express, Maestro, iDeal, or Paypal.

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  • Shipping Options

    • In which countries do you deliver?

      We offer Worldwide Shipping but only on The Extra O collection. Shippingcosts will be calculated at checkout based on country of delivery.

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    • What does shipping cost?

      Shippingcosts will be calculated at checkout based on country of delivery.

      We ship worldwide but at DAP conditions

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    • What Is Delivered-at-Place (DAP)?

      Delivered-at-place (DAP) is an international trade term used to describe a deal in which a seller agrees to pay all costs and suffer any potential losses of moving goods sold to a specific location. In delivered-at-place agreements, the buyer is responsible for paying import duties and any applicable taxes, including clearance and local taxes, once the shipment has arrived at the specified destination.

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  • Technical Support

    • Where can I find more product details?

      More product details are available from the widget on product’s page. These include,¬†for example, technical specification, drawings, installation manuals and images.

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    • What is my warranty?

      Your warranty is 1 year. However, you can extend this by registering your product using The Button. For more details about The Button, please click here.

      You can download Moooi App from App Store or Google Play.

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    • What is The Button?

      The Button is Moooi’s secret agent that proves product’s authenticity. You can find it supplied with all products. Tap it with your phone to register your product via Moooi app thus extending warranty.

      For more details, please click here.

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    • Do you supply light bulbs?

      All designs using integrated LEDs are fitted with the light source.

      Moooi does not provide standard bulbs. However, Random light II is an exception as it comes with LED screw-on bulb.

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    • What is an integrated LED?

      Integrated LEDs are built into the fixture itself. Whether these are replaceable or not will depend on the design of each light. You can change LEDs with some of our lighting designs. Please check in the product detail widget. However, these are always custom made and only available through Moooi.

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    • Can I change LEDs?

      Our LED lights use integrated LEDs. Whether these are replaceable or not will depend on the design of each light. You can change LEDs with some of our lighting designs. Please check in the product detail widget. However, these are always custom made and only available through Moooi.

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    • How long do LEDs last?

      Lifespan of LEDs depends on the product. You can find this information in the product page widget.

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    • What colour are your LEDs?

      LED colour will depend on the product in question. Please check the information in the product detail page widget.

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    • What is the comparison between incandescent and LED bulbs?

      LED light brightness is always expressed in Lumens. In order to calculate approximate comparison value to the incandescent bulbs, please refer to the table below.

      100-150 lumen….. approx 15 watt

      200-300 lumen….. approx 25 watt

      400-500 lumen….. approx 40 watt

      500-800 lumen….. approx 60 watt

      700-1000 lumen….. approx 75 watt

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    • Are your lights dimmable?

      Most of our lights are dimmable. For the ones that are fitted with LEDs, dimming driver specification can be found in the product detail page widget. However, for the lights that use standard bulbs, dimming function will depend on bulbs used.

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    • Which dimmer can I use with my Moooi light?

      Due to the large variety of available dimmers on the market worldwide, Moooi is unable to test each individual brand/ model.

      For the lights using integrated LEDs, driver specification is in the product page widget. We therefore suggest you speak to your electrician to advise a compatible dimmer unit.

      For the lights that are not provided with bulbs, please refer to the specification of the bulb purchased.

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    • Are your lights DALI compatible?

      To check if our lights are compatible with DALI systems, please refer to the product page widget.

      All lights that require standard bulbs will depend on the bulb purchased.

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    • Do your lights come supplied with different plug options?

      To see the specification of the plug used, please refer to the product page widget.

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    • Do you do bespoke sizes or finishes?

      Apart from the upholstery, which is made-to-order and can use customer-own fabric options, we do not produce custom products. However, if you are a trade client requiring a large quantity for a project, please contact us at sales@moooi.com

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    • Where can I see combination options for modular pieces of furniture and upholstery?

      All our modular pieces of furniture as well as upholstered designs have a configurator built in. We invite you to play with it and get creative!

      The link to the configurator is in the product page widget.

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    • What are the wood finishes you offer?

      Wood finishes will vary depending on the product. Please refer to the product page widget.

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    • What are the upholstery fabric options?

      For all our upholstered designs, you will find a configurator on product’s page where you can see available fabric options. Please note, most of our designs allow for the Customer Own Fabric/ Leather pending approval from our team. Please provide us with an A4 fabric sample before purchasing your fabric.

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    • Where can I find technical specification of the fabrics?

      You can find technical specifications of the fabrics used in our collection listed on the fabric detail page. When viewing the product page, please click ‘view fabric options’ and select desired fabric range.

      This will show information like lightfastness, pilling, fire test, abrasion, composition and cleaning instructions.

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