Shipping and Return Policy
We offer free shipping or Free Pick Up at our Brandstore on all orders.
We aim to dispatch all orders within a 24 hours time frame.
If your ordered item does not meet your expectations, you have the option to return your order within 30 days of delivery.
Returning your order is at your own costs, and the item must be in its original condition and packaging to be accepted.
Returning your order at our brandstore is always free of charge!
There are a few items that can’t be returned:
- Clearance items
- Gift cards
- Made To Order items
- Items marked “Non-Returnable” on the sale page
- Items you have already assembled
However, if your item is damaged or broken, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
Please get in touch with our Customer Care team to discuss your return. They are happy to provide you with all the necessary details to complete your return. You can call us on +1 646 396 0455 or mail to firstname.lastname@example.org.
Right of withdrawal
The Consumer may terminate the Agreement, without giving reasons, up to a period of thirty (30) days after:
- the day on which the Consumer or a third party designated by the Consumer, not being the carrier, has received the products;
- the day on which the Consumer or a third party designated by the Consumer, not being the carrier, has received the final products, if the Consumer ordered several products in the same order which are delivered separately;
- the day on which the Consumer or a third party designated by the Consumer, not being the carrier, has received the final consignment or final part if the delivery of the products consists of various consignments or parts; or
- The day on which the Consumer or a third party designated by the Consumer, not being the carrier, has received the first products for an Agreement which covers the regular delivery of products during a certain period;
The Consumer shall exercise the right as referred to in paragraph 1 by sending Moooi the completed standard return form, within the prescribed period in that paragraph or an unequivocal statement to that effect. This standard form will be provided to the Consumer within a reasonable period of time after the conclusion of the Agreement, but at the latest at the time of delivery of the products.
If the Consumer sends a notice of withdrawal electronically via Moooi’s website or email address, Moooi will confirm without delay the receipt of this notice.
The burden of proof for the correct and timely exercise of the right as referred to in paragraph 1 lies with the Consumer.
The Consumer does not have the right to cancel an Agreement for the delivery of products which have been manufactured according to the Consumer’s specifications, which are not as standard offered by Moooi and which are manufactured on the basis of the Consumer’s individual choice, for example a product in different sizes, or a product with specific upholstery or specific color chosen by the Consumer.
Moooi will refund all payments received by the Consumer, including delivery costs, within fourteen (14) days after the date of receiving the products or within 14 days after the Consumer has provided sufficient proof of dispatch of the products.
Moooi will refund the original payment method used by the Consumer, unless the Consumer has expressly agreed to another payment method and on the understanding that the Consumer will not incur any costs.
The Consumer is liable for any reduction in the value of the products if evaluation of the products has exceeded the level necessary to establish the nature, characteristics and operation thereof. If the Consumer wants to make use of his right of withdrawal, he will return the product with all accessories and – if reasonably possible – in the original condition and packaging to Moooi. Returns will only be accepted if the products are received undamaged by Moooi.
The cost of the return shall be borne by the Consumer, if the Consumer makes use of his/her right of withdrawal.